Our Frequently Asked Questions

The WellBridge CareCard is a Mastercard^®credit card designed for your entire family's healthcare and veterinary costs allowing access to high-quality care.

The WellBridge CareCard offers freedom and flexibility.

• No re-approvals or pre-approvals when healthcare services are needed.
• No surprise "balloon payments" or surprise interest increases.
• No restrictive networks. You can choose any provider or facility that accepts Mastercard.

There are no restrictive networks. Your WellBridge CareCard can be used for payment at any healthcare provider or pharmacy where Mastercard is accepted.

Cardholders can pay for healthcare-related expenses, including both services and products (even if they are not covered by health insurance). Expenses include but are not limited to prescriptions, daily health needs, routine exams, preventative care, planned surgeries, elective procedures, and emergency care with a healthcare or veterinary provider.

Yes, pets are part of the family, too. Your WellBridge CareCard can pay for veterinary services, including emergency services, surgical procedures, annual check-ups, teeth cleaning, dermatology, rehab, diagnostics, vaccinations, microchipping, medication, *prescription food.*

* Only when purchased through a veterinarian’s office.

18%

$120

Yes, you may add an additional user to your account without their credit becoming affected.

Yes, activation of your plastic card is necessary to continue to access your credit line. Activate your plastic card on the cardholder management site.

Login through the cardholder management site or mobile app to review your balance and manage transactions. You can also call the 24-hour customer service line at (800)-521-7806 to receive your balance and transaction information.

Payments can be made through the cardholder management site, mobile app, by calling the 24-hour customer helpline (800)-521-7806, or by sending in a check. Automatic payments can be setup within the cardholder management site or mobile app.

Minimum of $30 or 3% of the account balance, whichever is greater. Refer to your account agreement for details on monthly billing statements and minimum payments due.

Your medical provider will submit claims to your health insurance company to determine if your deductible has been met and what out-of-pocket expenses can be anticipated. Your WellBridge CareCard can be used to pay for out-of-pocket medical expenses, whether or not you have major medical insurance.

Health Spending Accounts (HSA's) can be structured in various ways. Some HSA's cannot be accessed until they are funded from periodic paycheck withdrawals. Your WellBridge CareCard's revolving credit line can be used before your HSA being funded.

Yes. While our user-friendly portal allows for easier healthcare payment tracking, you should always maintain any original healthcare receipts you might need for tax preparation. Refer all tax-related questions to your accountant.

Cardholders enjoy fraud protection ensuring that they are not responsible for any unauthorized charges on the account. If you suspect that your card account has been compromised or has fraudulent charges posted, call the 24-hour customer service line at (800)-521-7806 to report fraudulent activity on your account as soon as you notice any unauthorized charges.